• Service Technician, MDD

    Job Locations US-MD-Rockville
    Requisition ID
  • Responsibilities

    Senior Service Technician:


    Inspects, tests, troubleshoots, repairs and conducts modifications on electronic medical device instruments. Gives technical assistance by phone to internal and external customers and sales personnel. Assist with writing work instructions and part specifications. Work diligently to close out product complaints, and assist in training external and internal customers when necessary.




    5 years continuous experience servicing medical devices or electromechanical equipment

    Knowledge of relational databases and inventory control, preferred Oracle experience

    Knowledge of GMP and GDP, and FDA guidelines for servicing, installation, warehouse and distribution manufacturing activities



    Very familiar with HiPOT testers, and electrical safety testing devices

    Able to operate HiPOT testers, electrical safety testers, oscilloscopes, flow meters, voltage meters, pressure gauges, and other service equipment

    Ability to research problems and determine root causes


    Must have

    Good analytical skills and attention to detail

    Excellent Written communication skills

    Excellent Documentation Practices

    5 years experience with customer service and training others to operate and service equipment

    Ability to work independently and solve problems using information extracted from test data or verbal and written description

    Able to follow step by step instructions

    Ability to write Technical Instructions or Working Practices

    Must be able to lift up to 65lbs



    Minimum: AA degree in electrical engineer from a technical trade school, or 7 years medical devices servicing electromechanical equipment or a Bachelors degree in engineering and years servicing medical devices



    Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

    In pharmaceuticals, Otsuka is a leader in the challenging area of maental health and also has research programs on several under-addressed diseases including tuberculosis, a significant global public health issue. These commitments illustrate how Otsuka is a “big venture” company at heart, applying a youthful spirit of creativity in everything it does.

    Otsuka Pharmaceutical Company is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 45,000 people worldwide and had consolidated sales of approximately USD 11 billion (€ 9.9 billion) in 2016.

    All Otsuka stories start by taking the road less travelled. Learn more about Otsuka Pharmaceutical Company on its global website at www.otsuka.co.jp/en. Learn more about Otsuka in the U.S. at www.otsuka-us.com.



    This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

    Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.

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