• Associate Director Technical Support

    Job Locations US-MD-Rockville
    Requisition ID
  • Responsibilities

    • Ensures the Customer Service, Technical Support, and Materials Management departments are operating efficiently and effectively by providing the highest level of support to the MDD and its customers.
    • Develops operating budgets and operates business unit within the assigned expense budget.
    • Maximizes the effectiveness of internal and external resources to meet business objectives.
    • Assures that manufacturing and distribution partners meet their commitments to OAPI and vice versa.
    • Develops contracts with business partners occasionally.
    • Manages product inventory by working with business units and distribution centers to ensure current and future anticipated customer needs will be able to be met and delivered in a timely manner.
    • Communicates and addresses problems with contracted suppliers and advises management on potential supply issues.
    • Develops SOPs and internal training documentation where necessary.
    • Provides final approval on product/process documentation.
    • Develops and implements programs geared toward improving customer satisfaction, productivity and reducing costs.
    • Works closely with Marketing and Business Development to support the deployment of next-generation products and ensure future product serviceability.
    • Implements new processes for new products as they become available
    • Understanding of Design History File, Design and Development Planning, Design Inputs and Out Puts, Design verification/validation activities, and regulatory requirements as they pertain to devices.



    • B.S. Degree in related engineering discipline + advanced technical degree or equivalent experience
    • 8+ years of operational and technical experience including experience in a regulated GMP/QSR compliant environment
    • Record of management/leadership effectiveness
    • Strong negotiate skills to maximize effectiveness of resources and influence others
    • Knowledge of principles like GMP’s and FDA guidelines
    • Capable of designing projects/studies outside area of expertise and directing others in their implementation
    • Excellent communication and interpersonal skills
    • Effective listening skills
    • Capable of analyzing and solving complex problems through innovative thought and experience as well as project management tools
    • Proficient in the use of computers and computer software, including Microsoft Word, Excel, PowerPoint and Project
    • Ability to operate in a multi-cultural, multifaceted corporate environment
    • Preferred:
      • Technical management experience including cross-functional teams, resource management and product development experience


    Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

    In pharmaceuticals, Otsuka is a leader in the challenging area of mental health and also has research programs on several under-addressed diseases including tuberculosis, a significant global public health issue. These commitments illustrate how Otsuka is a “big venture” company at heart, applying a youthful spirit of creativity in everything it does.

    Otsuka Pharmaceutical Company is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 45,000 people worldwide and had consolidated sales of approximately USD 11 billion (€ 9.9 billion) in 2016.

    All Otsuka stories start by taking the road less travelled. Learn more about Otsuka Pharmaceutical Company on its global website at www.otsuka.co.jp/en. Learn more about Otsuka in the U.S. at www.otsuka-us.com.


    This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

    Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.

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