Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC) is an innovative, fast-growing healthcare company that discovers and develops new compounds that address unanswered medical needs and advance human health. With a strong focus on neuroscience, oncology, and cardio-renal treatments, OPDC is dedicated to improving the health and quality of human life. For more information, visit www.otsuka-us.com.
OPDC is a subsidiary of Otsuka America, Inc. (OAI), a holding company established in the U.S. in 1989. OAI is wholly owned by Otsuka Pharmaceutical Co., Ltd. The Otsuka Group employs approximately 42,000 people globally and its products are available in more than 80 countries worldwide. Otsuka welcomes you to visit its global website at https://www.otsuka.co.jp/en/.
The Senior Manager, Business Application Support will manage a team of external support service providers (includes managing an on-shore/off-shore model) that provides Level 3 support for the Otsuka’s Commercial Sales and Marketing applications. Key applications include Customer Relationship Management (Veeva), Master Data Management (Informatica MDM), Commercial Data Warehouse, Digital Applications and Websites, and Business Intelligence Reporting solutions (MicroStrategy).
Candidate’s responsibilities include managing production issues and events, facilitating the support of incident, problem and escalation management, and interacting with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. In addition, the Business Application Support Manager will be responsible for ensuring adherence to SLAs to measure both service provider and service performance.
Business Application Support Management:
Education and Demonstrated Abilities: