The Senior Manager of Client Technology will be responsible for the overall client experience for all laptop, tablet, smart device, common software, and printing technology. This encompasses the evaluation of emerging technologies for customer fit and value; exploring methods to improve the end user computing experience; copy and print services; management of software delivery; client equipment asset lifecycle management, and end user Level 1 and 2 support. This position will oversee the deployment of software across all issued devices, Otsuka’s smartphone program, and end user support (Help Desk, and Business Services Delivery Desk). They will manage the end user component of Microsoft and Adobe license agreements. They will mine and review support metrics and explore opportunities to expand a self-service support model and drive down call volume. They will maintain a strong partnership with the OIT to keep them abreast of technologies that may bring value, and to meet their software deployment needs. They will apply proven communication, analytical and problem-solving skills to help identify, resolve, and communicate device UX issues to maximize the benefit of technology systems investments.
Be independent and self-driven
Otsuka Pharmaceutical Company is a global healthcare company with the corporate philosophy: “Otsuka-people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.
In pharmaceuticals, Otsuka is a leader in the challenging area of mental health and also has research programs on several under-addressed diseases including tuberculosis, a significant global public health issue. These commitments illustrate how Otsuka is a “big venture” company at heart, applying a youthful spirit of creativity in everything it does.
Otsuka Pharmaceutical Company is a subsidiary of Otsuka Holdings Co., Ltd. headquartered in Tokyo, Japan. The Otsuka group of companies employed 45,000 people worldwide and had consolidated sales of approximately USD 11 billion (€ 9.9 billion) in 2016.
All Otsuka stories start by taking the road less travelled. Learn more about Otsuka Pharmaceutical Company on its global website at www.otsuka.co.jp/en. Learn more about Otsuka in the U.S. at www.otsuka-us.com.